Month: February 2019

What’s the final step?

For who, how many, how often, what areas? These phrases represent questions that we must be asking ourselves in business. These phrases represent certain addressed areas of what we call Key Performance Indicators or KPI’s. What is a KPI? It’s essentially a measurement of performance and accountability.  How many dials must be made to contact one quality prospect? How many appointments must be booked in a given week or month? How many …

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Accountability & Ownership, anytime you’re ready!

A while back I was working with a business owner that had a rather large challenge with employee retention. The practice actually had a turnover rate 120%+ over a two-year period. As we sat down and started to talk, he shared his frustrations of how his team had no accountability or ownership within the organization.   I simply started to ask questions like, do you have a Vision, …

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