Strategy

Can you believe we’re already staring down the road toward 2026? Time flies. And if you are like most business owners, this year probably felt like a blur. You were in motion all the time. You showed up. You hustled. You responded to every challenge. But now it is time to stop reacting—and start reflecting. […]

Let’s get real about the modern workplace. There is a myth floating around that multitasking is the mark of a high performer. That the more you juggle, the more effective you are. That jumping between meetings, emails, texts, and social media means you’re getting things done. But here is the truth: Leaders do not multitask.

In 1931, a young pharmacist named Ted Hustead and his wife Dorothy bought a small drugstore in Wall, South Dakota, a dusty town on the edge of nowhere. The Great Depression was in full swing. Times were tough, and traffic was sparse. For years, they struggled to bring people through their doors. One hot summer

Customer service is not just a department. It is your brand. It is your marketing. It is the reason someone buys again—or never comes back. And when something goes wrong, it is your escalation department that determines how the story ends. Let me tell you about a recent experience that highlighted exactly what not to

Most people live and lead at the surface. They take action, react to problems, and stay in motion—but rarely do they pause long enough to go deeper. The truth is, real leadership growth happens beneath the surface. Just like in scuba diving, the deeper you go, the more pressure you face—but also the more clarity,

In business and in life, most people spend time rushing the wrong things. They rush to act without a clear plan. They chase goals without defined steps. They feel pressure to move fast, so they skip the most important part of the process—thinking. If you want to build something meaningful and scalable, here is the