Strategy

Customer service is not just a department. It is your brand. It is your marketing. It is the reason someone buys again—or never comes back. And when something goes wrong, it is your escalation department that determines how the story ends. Let me tell you about a recent experience that highlighted exactly what not to […]

Most people live and lead at the surface. They take action, react to problems, and stay in motion—but rarely do they pause long enough to go deeper. The truth is, real leadership growth happens beneath the surface. Just like in scuba diving, the deeper you go, the more pressure you face—but also the more clarity,

In business and in life, most people spend time rushing the wrong things. They rush to act without a clear plan. They chase goals without defined steps. They feel pressure to move fast, so they skip the most important part of the process—thinking. If you want to build something meaningful and scalable, here is the

We have all heard it before. Stay out of debt. Pay off your credit cards. Avoid loans at all costs. For personal finances, especially later in life, that advice might make sense. But in business? That mindset could be the very thing holding you back. Rethinking Debt in Business I heard a phrase years ago

As a coach, I coach a lot of high-driving, type-A, want to win, decisive individuals who want the best for themselves, their teams, and their organization. They have and want to accomplish big goals. They’re not afraid to take risks. However, in business and life, we must sometimes be conscious of the risks of the