In 1931, a young pharmacist named Ted Hustead and his wife Dorothy bought a small drugstore in Wall, South Dakota, a dusty town on the edge of nowhere. The Great Depression was in full swing. Times were tough, and traffic was sparse. For years, they struggled to bring people through their doors. One hot summer […]
Are You Creating Your Action Signs? Read More »
Customer service is not just a department. It is your brand. It is your marketing. It is the reason someone buys again—or never comes back. And when something goes wrong, it is your escalation department that determines how the story ends. Let me tell you about a recent experience that highlighted exactly what not to
The Power of the Escalation Department Read More »
There are a thousand ways to sell a product. You can write a script. Build a funnel. Create urgency. Make hundreds of calls a day. But if you want to know the one thing that actually moves people to say yes, it is this: People buy confidence. Scripts Are Common. Confidence Is Rare. Some companies
What Do People Really Buy? Confidence. Read More »
In business, leadership, and life, the people who stand out are not always the smartest or the most experienced. They are the ones who are deeply connected to their why. Success begins with passion. And passion is fueled by purpose. So here is the question: What fuels your passion? The Two Kinds of Passion There
What Fuels Your Passion? Read More »
Most people live and lead at the surface. They take action, react to problems, and stay in motion—but rarely do they pause long enough to go deeper. The truth is, real leadership growth happens beneath the surface. Just like in scuba diving, the deeper you go, the more pressure you face—but also the more clarity,
The Power of the Deep Dive Read More »
In leadership, it is easy to focus on new strategies, new systems, and new skills. But here is a truth that often gets overlooked: Transformation does not begin with what you add. It begins with what you release. Whether you are leading a small team or a large organization, lasting transformation starts with you. Before
To Transform Others, You Must First Transform Yourself Read More »
