It is said that people do business with those they know, like and trust. Trust can only be earned and whether you operate with integrity or not might just be the difference between building a successful business or not.
The third of ActionCoach’s 14 Points of Culture is Integrity, which is described as “I always speak the truth. What I promise is what I deliver. I only ever make agreements with myself and others that I am willing and intend to keep. I communicate potential broken agreements at the first opportunity and I clear up all broken agreements immediately.”
Do you and your employees place the highest weight on your integrity in your business? Ask yourself these questions:
- Are you truly honest with your customers, your employees and most importantly yourself?
- On your product or service delivery, do you overpromise and under deliver or do you consistently strive to exceed expectations?
- When problems occur, and they will, are you upfront and honest with your employees or customers, or do you try to hide the problems and point the blame at others?
Think about the type of person you want to do business with or the kind of leader you want to work for. If you are putting your money and trust into a business, you want them to have integrity to say what they mean and mean what they say. When you look at yourself in the mirror are you truly the kind of business owner that you would want to work with?
Integrity is what separates leaders and entrepreneurs from business owners. It isn’t a skill that can be taught, however it is a skill that can be mastered. Remember though that Integrity always starts with you!