Are you striving for excellence in your business? We all say that we strive for excellence however we often fall short, peter out, make excuses and then settle for “good enough”.
The fourth of ActionCOACH’s 14 Points of Culture is Excellence; “Good isn’t enough. I always deliver products and services of exceptional quality that add value to all involved for the long term. I look for ways to do more with less and stay on a path of constant and never ending improvement and innovation”.
Are you delivering on your promise of excellence to your clients and customers? Are you truly adding value to their businesses and lives by giving them something they couldn’t get elsewhere? Do you provide your employees an environment to excel; is this an environment that is unparalleled in terms of support, motivation, growth, and independence?
Striving for excellence shouldn’t be lip service, but a deep-rooted commitment to delivering over-the-top service. This commitment to excellence must begin at the top, and the first step is to be aware – then change.
If your delivery of products or service isn’t knocking the socks off of your customers, then something has to change; whether it’s in systems, quality of product or your delivery mastery, being the best of the best means taking an outside look into your current operations and looking for ways to improve.
Once you have quality controls and delivery mastery in place, the second step to being the best and striving for excellence is to constantly sharpen your ax. They say that school is never out for the pro, so look for ways to be innovative and learn about cutting-edge ways to bring something of value to your customers that they couldn’t get elsewhere.
Excellence is all about consistency. It’s about delivery of a quality product and service each and every time. Excellence is about reliability to where your customers know that they will get the best from you each and every time.
Being the best and striving for excellence is important enough to ActionCOACH that they have made it #4 in their 14 Points of Culture. Make it your priority to excel and don’t settle for mediocrity. Good isn’t enough – excellence is the only way. You owe it to your customers, your employees and most importantly yourself.