We’ve all heard it again and again. What if I spend my time, energy, and money to train my team? They’re only going to leave and go to a competitor. My question is, what if you don’t train them and they stay, then what do you get? The philosophy is our business is a vehicle that takes care of us, the owner. And the only way for our business to take care of the owner is to create a systematized team that runs the show for us. We’re in the midst of summer; we’ll hopefully be enjoying many long weekends. This can only happen when you have a team running the show. So, if you want your team to be raving fans, where they brag about your organization wherever they go, there is a system you need to have in place.
Ask yourself, do you have an onboarding system that from the day the ad goes out to their first review, that everything is documented and structured? Do you use behavioral assessments in your hiring process, so you know you’re putting the right people in the right seats based on their strengths, weaknesses, and behaviors? When you have your team, do you have consistent weekly meetings on a particular day every week where you’re reviewing last week’s performance and KPI’s, looking at what’s at the table for this week, and any other important items that need to be discussed? Have you created the vision, the mission, and the culture of the organization that aligns your team to show up for each other and your customers in an intentional way?
Do you have your organizational chart of what it looks like now and what you want it to look like 3, 5, 10 years out, of where you hit certain revenue markers where you fill in additional team members to help scale that business to the next level? Do you have position agreements in place where everybody knows their roles and responsibilities? Do you have a review process in place that you’re sitting down, whether every quarter, semi-annually, or annually, where you’re reviewing their performance of exactly how they’ve showed up, what they want to work on and how you can help them get to the next level? And with that, do you have key performance indicators? People always want more money, but if we’re not measuring them on exactly what they need to accomplish, what are we using to determine whether they deserve more money or not?
And once all this is in place, make sure you’re implementing ongoing training. Are there certain certifications that some of your team members can get where you can pay for the training? This adds more value to themselves and to the organization. Do you have coaches that come in every now and then and facilitate some in-house training, sales training, communication training, aligning the team on your values, your culture and such? When you put all this in place with an investment in your team, then you will have an organizational raving fan team that runs the show for you, so you can do what you want, when you want, whenever you want, wherever you want.
So, many people ask, what if I invest in my team and they leave? I ask, what if you don’t and they stay? Well, how about you just create the culture, the brand, and the structure of an organization that converts your team into such raving fans, they won’t be going anywhere for a long, long time. And who knows, maybe one of them will be the next owner when you decide to hang it up and sell.
COACH MICHAEL DILL is an Award-Winning Certified Business Coach, global speaker, and published author. He is a proud ActionCOACH Franchise Partner as well as the President of Power & Ice Wealth Creation—a strategic leadership company that works with business owners, leaders, teams, and entrepreneurs to both develop a systematized and structured organization while accelerating their mindset, efficiencies, and effectiveness to grow both personally and professionally to achieve extraordinary results. He brings more than 40 years of business and entrepreneurial experience in his leadership, team training, and mentoring practice.
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