Are you delivering the best possible customer service? If not, that’s a problem – however don’t worry too much, because we’re going to help you solve it. Handling even the toughest customers can quickly become much easier once you understand the correct way to deliver service to them.
Step One: Anticipate Their Needs
Customers possess a wide variety of needs and desires, and if you want to deliver the best customer service you possibly can, try starting with anticipating their needs and reducing the amount of time it takes to solve the most common problems. Very few things will impact a customer more than seeing an employee or even the business owner go the extra mile to solve a problem. In most cases, how you react to a problem will end up being more important than the problem itself.
Step Two: Learn to Interact
The very nature of any customer service situation means that you’ll find yourself dealing with real people – and how you interact with them will have a huge impact on the overall level of service you’re able to deliver. Engage your customers and ask questions. Remember the 80/20 rule; listen 80% of the time, and talk only 20%.
Step Three: Communicate Effectively
As much as we’d like to solve every problem right away, the simple truth of the matter is that some issues do take time to resolve. Communicate with your customers about the processes you are taking to serve them. No one wants to be kept in the dark. If there is a challenge or a problem, let them know. They will appreciate your honesty.
Step Four: Under Promise and Over Deliver
Never try to bite off more than you can chew and by giving your customers more than they expected, they will walk away happy and refer more people to you. Doing the opposite and over promising while under delivering and you will lose credibility.
Delivering the best customer service is an ongoing challenge, but these are proven, reliable techniques that you can put into practice right now. Remember, customer service is about the customer – keep them in mind and you’ll do just fine.