Posts

Are You Resisting Your Results?

The one thing in this world that affects us all both in business…

Whats Your Sweet Spot?

I would like to share a story about a client who joined me more…
customer service and customer experience

Customer service or customer experience?

What does your organization do to ensure top-notch customer experience; not just customer service?

Are you delivering a home run experience?

Having the best facility or the best players doesn’t guarantee success. A successful business is responsive to their customers’ needs and delivers something they can’t get elsewhere.