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Ideal Client Checklist

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To build a business that works for you, you’re going to want to work with customers and clients that you enjoy doing business with. With the law of intentionality, we have to be very clear on exactly who an ideal customer or client is. Several years back as a coach, I had some great clients … Read more

You Either Qualify or not!

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This year’s NFL Combine took place from March 1st – 7th in Lucas Oil Stadium in Indianapolis. The NFL Combine is where college players get to show off their talent and skills to pro scouts gearing up for the draft. In the 2000 NFL combine, there was one particular player who placed dead last based on his statistics. He actually ran the slowest 40-yard dash of any player in his position ever.

That particular player was drafted as the 199th pick in the 6th round that same year. In week two of the following season, he replaced the number 1 QB who was knocked out of the game. Since that day, this quarterback has played 22 seasons as a starter, has been to 10 super bowls winning 7, has been the Super Bowl MVP 5 times, has more playoff wins than any player in the history of the NFL, and is now considered the G.O.A.T. greatest of all time. Yes, we’re talking about the now-retired Tom Brady of the New England Patriots and Tampa Bay Buccaneers.

I share this because, in the creation of a successful organization when you’re hiring your dream team, understand that they actually do not get hired or fired. They either qualify for a position or they don’t. Tom Brady qualified himself for the QB position of both the New England Patriots and Tampa Bay Buccaneers only to relinquished it on his retirement.

When an organization is clear on its culture. They will be clear on who fits in and who doesn’t. When you are looking to create your dream team, you want to be looking for certain attributes in these individuals. You want to find personnel that is running on all 16 cylinders. It’s these individuals that you need to create a high-performance team.

These 16 cylinders are formulated with four components being Mind, Body, Heart & Soul. However, they are not all equal in their percentage. Both mind and body of which you will read on a resume consist of 3 cylinders each, for a total of 6. That leaves 10 cylinders to equal the full 16. Heart and soul equal the other 10 cylinders, each counting for 5. What does this mean? The heart and spirit are the attributes that tell you whether the person has the drive, the passion, and the get-up and go for the position.

At the same time, you also need a leader running on those 16 cylinders. When you have this combination with those who have qualified for their positions by these standards, you will begin to have your high-performance team.

If Tom Brady was judged on Mind & Body alone back in 2000, he may have never been in the NFL at all, it was his Heart and Soul that first drove him to the top. It’s also safe to say that Tom Brady built up the mind and body portion of his resume over his 22 years in the NFL.

When you find the right people with heart and spirit, with the passion to learn and do their best. You will certainly be able to teach them the skills to perform. However, if you hire on resume alone and leave out the heart and soul. You will find yourself with an organization not running on all cylinders, and if your organization is not running on all 16 cylinders, you just may never qualify for the bright lights in the big game of business.

COACH MICHAEL DILL is an Award-Winning Certified Business Coach, global speaker, and published author. He is a proud Action Coach Franchise partner as well as the President of Power & Ice Wealth Creation a strategic leadership company that works with business owners, leaders, teams, and entrepreneurs to both develop a systematized and structured organization while accelerating their mindset, efficiencies, and effectiveness to grow both personally and professionally to achieve extraordinary results. He brings more than 40 years of business and entrepreneurial experience in his leadership, team training, and mentoring practice. Businesscoachmichaeldill.com

What’s your word?

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Throughout life somewhere along the way, we have adopted a word that describes who we are or how we have achieved the level of success we have today. Right now, if someone were to ask you what’s the one word that describes you? What’s the one word that you believe represents how you’ve accomplished the success and achievement that you have today?

For many entrepreneurs, business owners, CEO’s and business leaders alike, I believe the word persistence shows up quite a bit. Throughout the history books, persistence is always attached to some sort of great achievement.

For myself, persistence is and was my word. It has served me very well throughout my life. However, as I have matured in business and leadership I have adopted a new word that serves a greater purpose. A word, I believe is a step up from the word Persistence. That word to me is Intentionalism.

I’ve learned that we need to become extremely intentional on what we focus on that serves us most in our life and our business. We need to become intentional about who we associate with, the books we read, what we listen too or watch. We need to be intentional about who, what and where we spend our time.

The question you have to ponder is. Are you being intentional with your life? Are you being intentional with who you let into your environment or who you spend time with? Are you being intentional with what you read or don’t read, what you listen to or don’t listen to, what you watch or don’t watch? Are you being intentional with the conversations you’re having with a member of your team, a partner or a customer? Are you being intentional about who and what you focus your time on?

Don’t be the business owner or person that uses the old “I’ve got ADHD”, so I can’t intentionally focus or organize myself. No offense, but that line is a bunch of rubbish and it most certainly doesn’t serve anyone most importantly yourself.

Since time is really our most valuable asset and we need to honor and treasure it, being intentional is actually the best time saver in the world. Why? Because being intentional gets you laser-focused only on what’s important, what most moves the needle forward in your life and business. Being intentional also saves others time as you’re not wasting yours and you most certainly won’t be wasting there’s as you’ll be consistently focused on what’s most important to them and the organization. Intentionalism will also increase productivity which leads to better margins and ultimately increased profits.

I challenge you to get clear on your word. If it serves you well, congratulations. If it doesn’t time to adopt a new word that does. I’ve shared mine in intentionalism. So, What’s your word?

What color is your beach ball

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Imagine yourself at a boardroom table where all the important members of your organization are seated around the table. Now imagine a large beach ball directly in the center of the table. Depending on where you are sitting at the table will determine what color of the beach ball you’ll be facing.

On one end of the table could be the President of the organization of which his or her beach ball is blue. The other end is the Vice President of which his or her beach ball is red. Those who are sitting on the different sides of the table may be seeing a green, purple, orange or a yellow beach ball. The color of the ball that you are seeing is all determined by where you are sitting. Even though there are several colors to the ball, you may be only seeing one or two of the colors.

In an organization where there are specific rules or standards that must be adhered to by everyone then the beach ball is simply blue. It doesn’t matter of where you are sitting at the table or what your perspective is if this is the rule to be followed by all. Then the beach ball is blue, period! End of conversation!

Now if you are an organization that is looking to grow the company, a division, a team or just brainstorm ideas to stay ahead of your competition.  In that case, the beach ball can be one of many of the different colors. It can be blue, red, green, purple, orange, yellow or any combination of those colors. This way you will want to be getting everyone that is sitting around the tables perspective, opinions and ideas. As a team of leaders, you’ll be getting a different perspective from every color of the beach ball.

By masterminding in such a way of not being so adamant of what color of the ball you personally are seeing, you begin to see different opportunities, perspectives, solutions or strategies to take your organization, division or team to the next level. You begin to brainstorm ideas to outsmart and outwit the competition. By being open to all the different colors and perspectives of the beach ball you’ll be able to decide on what color or option to choose that is best for everyone and the organization.

In conclusion, if it’s to be a set rule or standard, then the beach ball is blue. However, if it’s a discussion on how to be the best in business. I strongly urge you to consider all the different colors of the beach ball.

Beware Of The Success Syndrome

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Beware of the Success Syndrome

Years back when I played the game of restaurant management. I represented one chain in particular that had all these theories that we would receipt and adhere to. One, in particular, was called the Success Syndrome.

The Success Syndrome was essentially this; In the restaurant, the food would always come out fresh, fast and hot, ticket times would consistently be checked to adhere to these standards. The restaurant would always be clean, there were standards in place of how often the restrooms were checked for cleanliness, everyone took ownership and would bend down to pick up that small piece of paper off the floor. The waiters, waitresses, and bartenders were always cheerful and pleasant. Their product knowledge was tops. A great experience was created.

Because of all these combined ingredients, the customer enjoyed the experience of patronizing the restaurant. They were happy, they would come back more often, they would tell their friends. Because of these result the restaurant sales continued to grow. Soon the restaurant was making continuous records in both sales and profits. The waiters, waitresses, and bartenders were all taking home good money. Ownership and management were happy.

Then somehow those standards began to slip ever so slightly. The food did not come out as fresh, fast and hot, because ticket times weren’t consistently being measured. The restaurant wasn’t always clean, the standards of how often the restrooms were checked for cleanliness weren’t adhered to. Those who took ownership previously would no longer bend down to pick up that small piece of paper off the floor because others weren’t doing it. The waiters, waitresses, and bartenders began to get a little arrogant in making it about them and just chasing the tips opposed to creating the experience.

Soon, sales began to erode and management was sitting around trying to figure out what happened. What happened was that they all fell victim to the Success Syndrome. They stopped doing the little things that got them to the top.

Think of a professional athlete who rose to the top of his or her game. They obviously put in a lot of hard work and hours of practice to get them to where they are. Then in the grand lights of the center stage, they achieved greatness. However, some as we know don’t handle greatness that well, they get complacent, they think it’s all about them. They stop being humble, forget what got them there and stopped doing those little things they did before to actually achieve that level of excellence. They are now struggling and are in a slump. How did it happen? They simply fell victim to the Success Syndrome.

In business and in life, don’t ever stop your quest for doing the things of getting slightly better each and every day. Stay humble, consistently practice everything that got you where you are today. Consistently test, measure and tweak all the little things to consistently move forward. Never stop articulating your organizational mission and purpose to the team as this keeps us all aligned with the vision. Stay consistent with your weekly meetings and communication. Just simply stay in tune with the level of excellence and execution that got you where you are today. Do this and you, your team and your organization will not fall prey to the Success Syndrome.

 

Whats The Secret

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Many business owners pose the question of what does it take to attract a dream team. What does it take for my team to consistently step up and act as if they actually were the owner themselves?

In my career, I believe there are many structural and systematization type issues that must be addressed. You first need to be clear about your organization’s vision, mission and culture. You need to have the proper hiring and onboarding process in place.

You must have individual position agreements, a quarterly review process, weekly meetings, individual and divisional KPI’s to test and measure their progress. This should all be the norm in any organization.

However, there’s still one little secret that many of you may be missing. What is it? I believe it is simply being present. Yes, being present in the conversation that you’re in the right here right now!

Think about it for a moment, how many of you are willing to raise your hand if you’ve ever been in a conversation with someone when you were actually thinking about something entirely different at the time. Or you were in a conversation of which you were thinking about what to say next without really truly listening to the person you were actually having the conversation with?

Let’s face it, we’re all human, none of us are perfect, so we should all be raising our hand.

If you are a business owner, a leader, a CEO or a manager of a team, take point. If you are having a conversation with one of the persons on your team and you are not completely present in that conversation, you’re thinking about what you have to do next, of a proposal you’re working on, a client conflict, something that happened just prior or just simply thinking of anything other than what the person that you’re in the conversation with is saying, then, you are simply blowing it!

Many business owners and employees all complain there is not enough time in the day. Well, just think about how much time is being wasted by not being present in a conversation. How many times will you have to go back and explain something or ask for an explanation a second time? How much frustration and disrespect are being created within an organization with this simple secret being missed? How many people leave an organization without ever explaining why? How many business owners or managers wonder why someone left and never get an answer? How much productivity, time and money are being left on the table over the course of a year by not mastering this little habit?

There’s a great quote; “People don’t care how much you know until they know how much you care.”

The greatest compliment you could ever pay to someone is to simply ask for their opinion, listen clearly to their answer and thank them without passing any judgement based on their answer. People will begin to know you care when you simply begin being present in a conversation by sincerely listening.

As we all commit to practicing and mastering this little habitual secret you just may find that you will no longer have to hear or ask the question of how do I create a dream team.

 

Y.E.S.!

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We are coming to the next to last of our ABC’s of building a better business. As we wrap it up I believe the perfect word to represent the letter Y is Yes. Why Yes? Because of the word Yes = You Expect Success!

First, please do not be confused with Yes relating to my blog weeks back on the letter N. My N blog for No asked the question “Are you a Yes person?” A yes person is someone who says yes to everything and then finds themselves overwhelmed with all they took on. Being a business person or just anyone in general, we all have to possess the understanding of properly maintaining and managing ourselves in knowing that there is a time to say yes and a time to say no. This is one of the key ingredients to maintaining our balance in both business and life.

However, in this instance, I would like to touch on the subject of your state of mind as an entrepreneur, a business owner, leader, manager or parent. When we are creating our goals, a business plan or just particular assignments that we would like to accomplish. Being confident in those plans is the key ingredient to the success in those endeavors. What I am essentially saying is when someone asks you about your confidence in accomplishing those plans or goals. You always want to reply with a strong confident Yes! Why? Because saying Yes programs your conscious and subconscious mind that You Expect Success! And when you enter into a venture with the expectation of success your odds of achieving that goal automatically increases.

Think about this the next time you are talking to someone about your goals. Listen carefully to the tonality of your voice in how you are expressing confidence or the lack there of in your speaking. Listen clearly as a leader when you are asking someone else about their goals, plans or assignments. Are they replying with confidence in their voice or do they sound a bit timid in their response? This will give you a clear indication of the potential outcome of these goals, plans or assignments.

If you are a leader of a team or a parent to children, when they ask for your assistance in a particular area that can help them grow as team members or people, give them a solid Yes in your assistance to their questions as you will instill belief and confidence in them.

In conclusion, just be mindful that in any and every conversation you are having, with who-ever you are having it with. Replying with a clear, confident Yes, you will consistently send the message to both yourself and others that You Expect Success.

What’s the big O?

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What’s the Big O in the of Creation a Successful Organization? What’s the Big O that’s either moving us and our organization forward or actually inhibiting our growth? The Big O is the Opportunity and /or the Opportunity cost associated with the decisions we make or don’t make. For every opportunity, we take advantage of … Read more

Are KPI’s the fuel to your organizations engine?

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The question lies, are KPI’s the oil to your engine, the fuel to your organization, the key components that move the speedometer forward in your sales and revenues?

KPI’s known as Key Performance Indicators are the measurable values that demonstrate how effectively a company is achieving their key business objectives and goals. Organizations use KPIs at multiple levels to evaluate their success at reaching targets. High-level KPIs may focus on the overall performance of the organization, while low-level KPIs may focus on processes such as sales, marketing or a call center.

Whatever Key Performance Indicators are selected, they must reflect the organization’s goals, they must be a key to its success, and they must be quantifiable.

Key Performance Indicators should also be SMART. Specific, Measurable, Attainable, Relevant, Time-Bound. Ask yourself these questions below when putting together your companies KPI’s.

  • Is your objective Specific?
  • Can you Measure progress towards that goal?
  • Is the goal realistically Attainable?
  • How Relevant is the goal to your organization?
  • What is the Time-frame for achieving this goal?

 

Once you have your SMART Key Performance Indicators in place, they then should be consistently evaluated and reevaluated based on the progress of the organization.

Key Performance Indicators can be a great measuring tool when linked to considering promotions, bonuses, salary and wage increases.

To be truly effective you should be measuring Key Performance Indicators in all area’s of the organization – in fact, for each position.

  • You can measure a Key Performance Indicator in the percentage of its income that comes from return customers.
  • In sales – you might measure the performance by the numbers of people the salesperson both calls and sells each day.
  • You may measure how effective your marketing campaigns are at generating increased revenue and sales.
  • You can measure your organization’s financial health by analyzing readily available working capital that could be used to meet any short-term obligations.
  • You can measure the percentage of customer calls answered within the first three rings as a KPI.

Understand that a company cannot manage what it is not properly measuring. What is also important to remember is in what you test & measure you usually increase.

 

What makes a KPI effective?

A Key Performance Indicator is only as valuable as the action it inspires. A KPI must always affect a positive change. Understand that when team members have something positive to strive for it adds an element of competition into their daily routines. When they aim for and achieve their own personal goals, this will not only have a positive effect on the running of the business as it will have a positive effect on the team as well.

In terms of developing a strategy for formulating KPIs, your team should start with the basics and understand what your organizational objectives are, how you plan on achieving them, and who can act on this information. This should be an iterative process that involves consistent feedback.

Once you establish your KPI’s, position them by communicating them well and enrolling your team in the process and outcome. Understand that the truth is that KPIs are only as valuable as you make them. KPIs require time, effort and employee buy-in to live up to their high expectations. However, their true potential value remains in the hands of those that use them and use them well.

If you would like to acquire a better understanding of how to implement Key Performance Indicators in your business or organization. Contact your coach.

 

Efficiency = Success

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To remain on top in an increasingly competitive world, organizations must boost operational efficiency wherever possible. It’s particularly important for small to medium size businesses to operate efficiently, because they often have limited resources compared to larger organizations. The following are a few tips to help your organization increase efficiency, reduce costs, improve customer satisfaction, and stay ahead of the … Read more

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